Wednesday, May 29, 2013

Why do vendors never want to take resposibility


I ordered about 28 boxes of tiddlywinks for a customer that was going to install them on his floor. He wanted all sage green tiddlywinks. The customer worked all night to install the tiddlywinks and in the morning when he looked at his new floor he noticed that there was a discoloration throughout the floor.

If you are tired of reading this blog post maybe check out this one on building a chicken coop.
It looks like it was written by a furniture design co.  Why they would build a coop who knows, but I guess if you have the skills why not.  Maybe I will follow them to see what else they post
Any how, back to our regular scheduled blog post. 
 
He called me all up in a tizzy pissed that now in the light his tiddlywinks were discolored and wanted me to do something about it. I suggested we place a warranty claim against the manufacture for the discoloration.
I called the manufacture UStidilys to place a claim. They told me that because tiddlywinks grow naturally that each one is its own special color so there was no defect. I UStidilys that this color variation was in their finish and that it was defective. I had to force them to fax over their claim form for my customer.
We filled out the claim form and faxed it back. I followed up in 2 days and it was like taking to a different company. They accepted some responsibility and said they wanted to send out an independent tiddlywinks inspector to be sure. My customer agreed to this and waited the tidily wink inspectors call. 3 days went by and no call, so I called US tidily back and talked to the same person and he pretended not to have ever heard from me and that they have not ever see our tidily wink claim form. So I think they are play to see if we will give up. I'm here to tell you than gnomes do hold grudges and if they want to play that game I will have my cousin Chris the leprechaun break his legs.